Support
At Scarlet Sands Casino, our support team is here to make your play smooth, safe, and fun. Whether you have a question about your account, a transaction, or how to unlock the "Extra 100% Welcome Drop," reach out any time — we want you to feel confident and taken care of.
Live chat — immediate help, 24/7
Live chat is the quickest way to get answers. Our agents are available around the clock to handle account access, bonus questions, game issues, and basic payment help. Typical response time: usually under a few minutes, depending on volume. If your issue needs more time, the agent will open a support ticket and give you an estimated turnaround.
Email support — for detailed requests and records
Prefer email? Send a message to support@scarletsandscasino.com for detailed help, document uploads, or questions that require account review. Typical response time: within 24 hours, and often sooner. For faster handling, include your account email, user ID, and any transaction IDs or screenshots related to the problem.
Quick answers — the Help Center and FAQs
Our Help Center covers the most common topics so you can find answers fast: account setup and verification, depositing with MasterCard or Visa, withdrawal and redemption rules for Sweeps Coins and Gold Coins, wagering requirements, the Royal Club VIP program, and country restrictions. You’ll also find step-by-step guidance for redeeming Sweeps Coins (SC) via the "Redeem" tab in the BUY section, and reminders of the standard SC cashout limits ($25 for gift-card redemptions, $100 for cash/bank withdrawals).
What to expect and how to speed things up
Our support team is trained to resolve issues quickly and professionally. Most straightforward requests are handled during the first contact. For verification, payment reviews, or complex disputes, allow 24–72 hours for resolution, depending on the nature of the issue. To help us help you, include:
- Your account email and user ID
- Transaction ID, payment method, and last four digits if relevant
- Screenshots or any error messages
This information speeds verification and payout reviews.
Secure, knowledgeable, and personal support
We take player privacy and security seriously. Our staff follow strict verification and data-protection procedures, and we work with trusted providers like Netgame and Novomatic to ensure games and transactions are fair and secure. Our agents are friendly, knowledgeable, and committed to resolving account, transaction, and gameplay questions promptly.
Play responsibly — tools and safeguards
If you need to manage your play, we offer deposit limits, time-outs, and self-exclusion options you can activate from your account. If you ever feel your play is becoming a problem, contact support and we’ll help you find the right tools and resources.
We’re here to help — start a live chat, email support@scarletsandscasino.com, or check the Help Center. For a deeper look at Scarlet Sands Casino, read our full review.